LibGuides: EndNote: For administrators

Adminstrator assets

Thank you for supporting EndNote™

This page will supply resources to assist network or site license administrators in setting up the distribution of your EndNote installations and help your community use it more effectively.

When you purchase a new site license or Clarivate releases a new version of EndNote for your site license, your site license administrator will receive an email with the new product key and links to download the software. Please get in touch with your Clarivate account manager if there will be a change to your site license administrator to ensure a smooth transition at the next release.

EndNote library safety

EndNote libraries consist of two parts: the enl file and the Data folder. You must keep these two components together at all times; both are essential for the library to work correctly.

Keep EndNote libraries on your computer's local hard drive. Storing and editing libraries on a network drive can lead to corruption and performance issues.

You should never store active EndNote libraries inside cloud-syncing folders such as Dropbox, OneDrive, Box, SugarSync, etc. Syncing folders such as these will significantly increase your chances of encountering library corruption.

Though not a requirement, we recommend uninstalling your previous version of EndNote before installing a new version.

Synchronize references in EndNote libraries between desktop and laptop computers, an EndNote Web library and an iPhone or iPad using Sync.

Share complete EndNote libraries with other EndNote desktop users through EndNote Sync and Library Sharing.

Administrator resources

EndNote does not track downloads or installations from your site. If you wish to track how many of your users have downloaded the installer, please implement tracking measures locally.

Deploying a standard site license installer
This linked knowledge article contains instructions for making a basic site license installer for Windows available. Clarivate will provide site license installers for macOS using the unique link provided, built for your school and ready for distribution immediately.
Create a custom site license installer for Windows
This knowledge base article contains command line settings for making a custom installer for Windows. Create custom installers with Windows Group Policy to install EndNote on multiple computers, as well as allow you to set preferred options for styles, filters, connection files and more.

Download the ADMIN.BAT file
ADMIN.bat is needed to create the accompanying license.dat file, which you'll make available along with the EndNote 21 site installer for Windows.

Account Services contact information
If you have questions about your site license, please open a support ticket using this link or call +1-855-258-5858.
Citrix or Terminal Server compatibility
EndNote was not designed or tested for Citrix or Terminal Services, and we cannot provide direct support for this configuration. Please review the linked knowledge article for more information.
Compatibility and system requirements
Review the system requirements for running EndNote 21.
EndNote Web: requesting administrator access
Organizations with a Web of Science subscription can request administrator access to customize which content files are available for your EndNote Web users.
Upgrading to EndNote 21
Clarivate suggests backing up data from previous versions of EndNote and uninstalling the previous version before installing the new version. Please refer to this knowledge article for more information.
Content file customization overview for EndNote Web administrators
This video provides an overview of the Administrator Tools tab in EndNote Web.

Training options

Register for live training
Check the Web of Science live training calendar for upcoming no-cost EndNote webinars.
Get help now
Have a product question or usage issue? Search the EndNote knowledge base or open a support case to work with an EndNote expert.